the MOST

Recently a student contacted the trainers because he was having trouble logging into a secure web site.  He knew that he was using the correct username and password.  One of the tricks that I’ve picked up on the Training Team is that sometimes your temporary internet files can prevent you from logging into web sites.  In one case a few years ago, a student would log into Web Site A and be redirected to a page on Web Site B.  Deleting temporary internet files can sometimes solve a situation like this. 

Temporary internet files are files left on your computer after you visit web sites.  When you revisit one of these web sites, the temporary internet files allow your computer to only download the updated content on the page.  This makes the page load faster. 

Even though they can help pages load faster, temporary internet files take up space on your computer and over time they can make your computer run slowly.  They can also contribute to the logging in problem I already mentioned.  I think it is a good idea to delete these files regularly, or at least when your computer is running slowly or you can’t log in to a web site.

Visit our Tech Help Wiki and read our Temporary Internet Files article for instructions on how to delete these files.